Technical Information Centre
Our highly trained customer liaison agents can guide customers through a comprehensive range of issues covering product installation to user operation. Our team provides technical assistance to help diagnose and solve problems over the telephone.
When a fault is recognised that cannot be dealt with over the phone, our agents will make arrangements to have the product repaired or exchanged with the least amount of inconvenience to the customer. Engineers are on hand to provide additional customer support and to develop the call agent’s knowledge of the latest technology. KPI’s are closely managed and high results achieved with 80% of calls answered within 20 seconds and with an abandonment rate as low as 2%.
Key benefits for your business
- point of direct customer engagement
- highly professional team of trained agents to process all enquiries
- real time quality evaluation
- real time customer feedback
- onsite 'reception' service to support and take the points above a step further