Contact Us

Admin Officer

Sony UK Technology Centre

Pencoed Technology Park


South Wales

CF35 5HZ


Reception: 01656 860 666

Customer Care Contact number: 01656 867250

If you wish to bring your product to our site directly, please an appointment by calling: 01656 867020

To get in touch with us regarding a specific query, just click on the relevant topic below:

Contract Electronic Manufacturing

T: 01656 860 666

Business Incubation Centre

Tel: 01656 860 666

Customer Service - Small screen LCD-TV (30” and below), Cameras, Camcorders, Lens and Photo Frames Reader eBook Portable Audio Blu-Ray Players

These products are repaired at the Sony Central Service facility at UK Tec. Please follow the below link to arrange repair. Alternatively, you can contact the Central Service team directly on email or telephone.

Web :

Telephone : 01656 867250 (Mon–Fri,  9am–5pm)

Customer Service - TV & Projectors, Home Cinema, Home Audio, DVD Players, In Car Entertainment

We offer a local repair service for these products. Please contact us for further details.  

Telephone : 01656 867020  (Mon–Fri,  9am–5pm)

Customer Service - VAIO, Tablet & Computing

Warranty (within guarantee period)

Telephone : 08702 402 408 (Mon-Fri, 9am-6pm)

Out of Warranty (outside of guarantee period)

Telephone : 01656 867020  (Mon–Fri,  9am–5pm)

Customer Service - Playstation

Please contact the below to arrange repair of your Playstation console.

Telephone : 0844 736 0595 (Mon-Fri, 8am-10pm) (Sat-Sun, 10am-6pm)

Customer Service - Professional Products

Where your product is supported by a Sony PrimeSupport contract, please contact the Helpdesk on the telephone number quoted in your contract pack or call PrimeSupport general enquiries on 01256 683 850 in the first instance.

If your product is not covered by Warranty or a Sony PrimeSupport contract, please contact us for a estimate for repair.

Telephone : 01656 867020  (Mon–Fri,  9am–5pm)


T: 01656 867309