After-Sales Care Solution
Our award winning Customer Service Centre prides itself on being Customer Focused, Quality Driven and Cost Competitive. The Sony Customer Service Centre provides a total life cycle solution for Sony and our third party customers.
Repair Service Centre
The Repair Centre possesses the Technical Knowledge and Capability to not only service the products of individual customers, but also high volume returns as part of the Reverse Supply Chain Management.
A dedicated team of skilled engineers is available to service and repair the customer’s product. A coffee shop reception and waiting area is available for customers who wish to bring their product to the Sony Customer Service Centre for a 'While you Wait' repair service. An onsite service to visit customers with large and heavy products is also available, which include repair in the home or on the premises.
Please note: If your product needs servicing or repair and you wish to bring it to our site directly, please book an appointment with us first by calling: 01656 867020
Warehouse & Distribution
Closely linked to the reverse supply chain management, our Warehouse & Distribution Centre can manage volume returns, advanced customer product exchanges and inventory control of product and spare parts. Working with our logistic partners, we can offer a bespoke logistic operation that will offer the most cost efficient solution while ensuring the best possible service for individual customers to large retailers and businesses.