Located at the Pencoed Technology Centre, just off the M4 at Junction 35, the Sony Customer Service Centre provides a total solution for the consumer electronics customer
Established in early 2001, the Customer Service Centre has built a reputation for providing close customer contact with first time resolution together with a product service and repair facility that provides fast Turn Around Time. The Customer Service Centre is not only a repair centre but also provides services such as pre-sale and after sale advice, product inspection and large batch refurbishment. The facility also includes a warehouse and distribution centre which complements the reverse supply chain management.
Using sophisticated IT systems, the Customer Service Centre has the capability for Total Inventory Management to ensure minimal Turn Around Time. Product flow is tracked through the whole process from first customer contact, delivery to the repair facility, through the repair cycle and back to the customer.
As one would expect from the Sony brand image, quality is second nature and failure analysis can be monitored and fed back to the customer with reports available on demand. Value added product life cycle feedback is available at every stage including pre-sale, early life technical support, post sale warranty service and customer satisfaction.
In today’s ever increasing eco-efficient world, all activities aim to create a sustainable environment where all waste streams are disposed of in an environmentally friendly way to minimise the impact on society. Our internal Environmental Committee holds regular reviews with our waste partners to ensure continuous compliance to both WEEE and ROHS.
What we can offer:
-
After sales technical advice to customers
-
Reverse supply chain management
-
Call Centre pre-sales skills
-
Product repair and refurbishment
-
Customer home and business site repair
-
Warehouse storage & distribution of products and parts
-
Logistics solutions from door to door collection and return to the processing of large volumes