Out Of Warranty Repairs
Sony UK Technology Centre is the manufacturing centre of excellence for broadcast and professional equipment, which is also the home of the only Sony Service and Repair Centre based in Europe.
Our service team is dedicated to provide the highest level of care for your product, even after its warranty has expired.
There is no other team in Europe that understands Sony broadcast equipment better than we do, so don't hesitate to contact us with your requirements.
or call us on +44 (0) 1656 867 382
What will happen next?
- We will book your product with our expert team for a professional equipment repair
- We will keep you updated on the progress of your repair
Please note: we will require some information about your product such as the model, and a description of the fault. All out of warranty repairs will be charged.
In Warranty Repairs
If your product is still under warranty, please contact us in one of the following ways:
- By visiting https://www.sony.co.uk/pro/products/support-and-services
- Call Sony Prime Support: +44 1256 683870* or 00800 7898 7898**
- Email Sony Prime Support: firstname.lastname@example.org
Prime Support Lines Opening hours: Monday- Friday 9:00 – 18:00 CET (Central European Time), excluding Local National Holidays. Support is available in English, French & German. You will need to provide the following information: 1. The name/model number of the product(s) 2. The serial number(s) 3. A copy of the invoice from the supplier you purchased your product(s) from and 4. Your contact details. * UK Number (charges may apply- check with your provider) ** Freephone (the number works for most European countries). *** On 1st February 2017 all Video Security sales, service and support was transferred to Bosch Systems. Please use the alternative contact details provided.