Our highly trained customer liaison agents can guide customers through a comprehensive range of issues covering product installation to user operation
They also provide technical assistance to help diagnose and solve problems over the telephone. When a fault is recognised that cannot be dealt with over the phone, our agents will make arrangements to have the product repaired or exchanged with the least amount of inconvenience to the customer. Engineers are on hand to provide additional customer support and to develop the call agent’s knowledge of the latest technology. KPI’s are closely managed and high results are achieved with 80% calls answered within 20 seconds and an abandonment rate as low as 2%.