28 May 2021

Sony UK TEC: ‘Service’ as Usual

At Sony UK TEC, our award-winning Service Centre prides itself on providing unrivalled levels of customer satisfaction with a key focus on being quality driven and cost competitive. Despite the challenges faced and adaptations required over the last year to survive the global pandemic, the service and repair team have not deviated from these core values and have continued to find success within the department despite the impact of COVID-19.

The last 12 months have seen our highly skilled team of technicians work on several projects, all conducted using official, responsibly-sourced parts and bespoke equipment to deliver the highest quality results for product repair.

Now that government restrictions are easing and both corporate and public events are starting to resume, the department aims to provide a helping hand more than ever. Whether it be for the servicing/repair of Sony Alpha cameras, which are largely used by creatives during wedding ceremonies or giving professional broadcasting equipment a facelift after potentially gathering dust for several months, our dedicated team are on hand to ensure that customer product, both consumer and professional, are as reliable and fully functioning as when they were first purchased.

So, which products do our specialist Team Players work with on regular basis?

Below are just some examples of popular Sony equipment which come to the team for some TLC:

Sony Alpha Cameras - Sony Alpha Service and Repairs (sonypencoed.co.uk)

Our Sony Alpha camera range is made to the highest quality standard and at our facility, we have bespoke Sony adjustment and calibration technology, which means we provide a specialised level of care and precision that is not available elsewhere.

Some of our services include:

  • Hardware Repairs
  • Sony Camera Sensor Cleaning (CCD) and Mirrorbox Cleaning
  • Lens Adjustment
  • Bespoke Project Support


Sony Portable Audio - Audio Service and Repairs (sonypencoed.co.uk)

Whether you are going out for a run, creating an ambience at home, working on a project, or simply enjoying music on the go - there should be no compromise when it comes to high-quality audio.

Our portable audio portfolio includes:

  • Headphones
  • High-Resolution Audio & MP3 Players
  • Wireless Speakers
  • Blu-Ray Players
  • Car Audio


Sony Pro Out of Warranty Repairs - Professional out of warranty repairs (sonypencoed.co.uk)

Sony UK TEC is Sony’s manufacturing centre of excellence for broadcast and professional equipment and is also the home of the only Sony Service and Repair Centre based in Europe. Our service and repair team see to it that your professional product is operating to its full potential, even after its warranty has expired.

Our service provisions for professional equipment includes:

  • Studio Cameras and Accessories
  • Camcorders
  • Professional Projectors
  • Medical Equipment 


Sony Pro Health Check Service - Sony Pro Health Check Service (sonypencoed.co.uk)

It’s not just specific product repairs that our customers are privy to, here, at Sony UK TEC we also offer a bespoke Professional Health Check Service aimed at ensuring our products are working at their optimal condition. Health Check is perfect for professional users who want to protect their kit and their investment for the long-term, as well as being a great solution for anyone who is about to embark on an important project. This service ensures that all equipment is performing at its best, avoiding any unpleasant surprises and delays due to unexpected faults or problems. As part of this solution, an assessment is undertaken at the Sony UK TEC Service Centre, which makes use of our bespoke test equipment and specialist skills, therefore, giving customers that extra peace of mind that their product is up to the task at hand.


Sony Pro On-Site Maintenance Support – Sony Pro Service on location (sonypencoed.co.uk)

Our Customer Service Centre engineers also offer field repair and on-site maintenance services of the highest quality, providing support on location for customers with larger, high-tech products.


The established team have been on-site for over 45 years and have built a reputation for delivering high-quality results. Still to this day, through this service, our customers (professional and consumer) can be reassured that their Sony products will receive a thorough examination, ensuring that they operate to the same standard as when unboxed.

For more information or to book a service appointment, get in touch with the team:

Sony Alpha & Audio scs@sony.com

Sony Pro pse.uktec@sony.com

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