Sony Alpha Service and Repairs

Accidents happen

Sony Alpha Dropped | Photo by Mojtaba Mosayebzadeh

Our Sony Alpha camera range is made to the highest quality standard and with creators in mind. We deliver imaging technology that is built to last and suited for the lifestyle of artists who go out into the world to capture the beauty of our nature, or the most exciting moments in people’s lives. We empower the adventurers, the makers, the people who dream in colours.

Sony Alpha is reliable, but accident happen.  Knocks, drops, scratches, bumps and other mishaps – our cameras are built to withstand a variety of conditions but sometimes luck may not be on your side.

Sony Alpha Happy Creator | Photo by Nadeena Granville

 

 

We are here to reassure you – go into the world of photography bravely because our team is here to provide support if you need it, no matter what product challenges you may face. Whether your camera is in or out of warranty, just get in touch with us and we will help get you back up and running in no time.

We pride ourselves on our fast turnaround times, made possible thanks to our highly knowledgeable and flexible team of Sony technicians who run full diagnostics and deliver highest quality repair of every product we receive. Our access to the official Sony supply chain means we are very cost competitive, providing Sony standard of care for your camera at the best price.

Our aim is to provide you with the best customer service experience with minimum impact on your journey as an artist, whether you are a professional Alpha creator or someone who follows your photography passion. So, if you ever need us, just get in touch – it’s as easy as the click of a button.

Experiencing troubles with your Sony Alpha product?

 

Our offering

Sony Alpha Range | Photo By Fábio Alvesa @barncreativeut

As the only Sony repair centre and imaging technology manufacturer based in Europe, we have a lot to offer indeed.

Our team of technicians are fully trained of every Sony Alpha product and accessory, but it doesn’t stop there. At UK TEC we have strong culture of continuous learning, which means we provide support for the full range of technology, from our oldest models to the latest releases – as long as the parts are available, we can recover your camera to its best operating condition, and the Sony quality is guaranteed every time.

Not only that, we also have the bespoke Sony adjustment and calibration technology at our facility which means we can provide a level of care and precision that is not available elsewhere.

Some of our services include:

  • Hardware repairs
  • Sony Camera Sensor Cleaning (CCD) and Mirrorbox Cleaning
  • Lens adjustment
  • Bespoke project support
We provide support for all Sony Alpha camera and accessory models, including Alpha lens.

 

More than just a repair

Alpha Cam | Photo by Alexander London

Working with Sony Alpha technology on a larger scale project? We work with customers to provide assistance beyond simple service and repair.

Get in touch with us and discuss your project with our team. We are here to provide the bespoke solution you need.

 

 

How the repair process works

Sony Alpha | Photo By Alejandro LuengoSony Alpha Repair Process Step 1

The first step, of course, is to get in touch with our team, detailing the problem or request as much as possible. Attaching photos always helps!

Our specialist team will aim to respond within 48rhs and walk you through every step of the process. We might have more follow up questions which will help us evaluate the situation better.

 

Sony Alpha Repair Process Step 2If we are able to help, we will request that you send your product to us so we can run full diagnostics and determine the root cause of the problem. We can send you our specialist packaging – just speak to our team to choose the best option for you.

Please note: we won’t be able to provide an estimate for the repair until we have physically assessed the product and identified the full extent of the repair need.

 

Sony Alpha Repair Process Step 3Once our expert technicians have completed the assessment, we will provide you with a quote for the repair.

At this point you are welcome to decline, and we will return the product to you in its current condition.

Please note: in this case we will charge you standard fee for the diagnostics. This fee does not apply and the cost of the assessment is covered by us if you are happy to proceed with the repair.

 

Sony Alpha Repair Process Step 4If you decide to proceed, we will make every effort to restore your camera to its best performing condition as quickly as possible. We will keep you updated along the way, notifying you when the parts needed for the repair have arrived, when the product is ready and when it is dispatched.

Note on payment: please discuss your payment options with our team. We require that payment is made in full before we dispatch the product back to you.

 

Ready to get in touch?

Everything alpha

Sony Alpha Hand Held | Photo by William Bayreuther

Sony Alpha can be more than a product, and for many it’s a lifestyle.

Explore the world of Alpha - connect with other creators, draw inspiration, get the latest news about our technological advancements, join events, learn tips and best practice from professional artists and more.

Visit https://www.sony.co.uk/alphauniverse today and connect to the Alpha Universe.

 

For our latest product range available in the UK, visit https://www.sony.co.uk/electronics/cameras and select your next adventure.

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