Hi, you’ve reached our Sony Alpha Camera Service and Repairs page. If you wish to explore our latest range of cameras and where you can purchase them, please visit our main Sony website.
Our Sony Alpha camera range is made to the highest quality standard and with creators in mind. We deliver imaging technology that is built to last and suited for the lifestyle of artists who go out into the world to capture the beauty of our nature or the most exciting moments in people’s lives. We empower the adventurers, the makers, the people who dream in colours.
Sony Alpha is reliable, but accidents happen. Knocks, drops, scratches, bumps and other mishaps – our cameras are built to withstand a variety of conditions but sometimes luck may not be on your side.
We have a strong culture of continuous learning, which means we provide support for the full range of technology, from our oldest models to the latest releases – if the parts are available, we can recover your camera to its best operating condition, and the Sony quality is guaranteed every time.
- Hardware repairs
- Sony Camera Sensor Cleaning (CCD) and Mirrorbox Cleaning
- Lens adjustment
- Bespoke project support
We provide support for all Sony Alpha cameras and accessory models, including Alpha lens.
Why work with us?
We pride ourselves on our fast turnaround times, made possible thanks to our highly knowledgeable and flexible team of Sony technicians who run full diagnostics and deliver the highest quality repair of every product we receive. Our access to the official Sony supply chain means we are very cost-competitive, providing Sony standard of care for your camera at the best price.
Not only that, but we also have the bespoke Sony adjustment and calibration technology at our facility which means we can provide a level of care and precision that is not available elsewhere.
More than repairs
Working with Sony Alpha technology on a larger scale project?
Get in touch with us using the ‘Sony Product Repair Enquiry’ form at the bottom of this page and discuss your project with our team.
We are here to provide the bespoke solution you need.
About the repair process
The first step, of course, is to get in touch with our team, detailing the problem or request as much as possible using the ‘Sony Product Repair Enquiry’ form at the bottom of this page.
Our specialist team will aim to respond within 48rhs and walk you through every step of the process. We might have more follow up questions which will help us evaluate the situation better.
If we can help, we will request that you send your product to us so we can run full diagnostics and determine the root cause of the problem. We can send you our specialist packaging – just speak to our team to choose the best option for you.
Please note: we won’t be able to provide an estimate for the repair until we have physically assessed the product and identified the full extent of the repair need.
Once our expert technicians have completed the assessment, we will provide you with a quote for the repair.
At this point, you are welcome to decline, and we will return the product to you in its current condition.
Please note: in this case, we will charge you a standard fee for the diagnostics. This fee does not apply and the cost of the assessment is covered by us if you are happy to proceed with the repair.
If you decide to proceed, we will make every effort to restore your camera to its best performing condition as quickly as possible. We will keep you updated along the way, notifying you when the parts needed for the repair have arrived, when the product is ready and when it is dispatched.
Note on payment: please discuss your payment options with our team. We require that payment be made in full before we dispatch the product back to you.